Terms of Service
Transparency is the foundation of every successful partnership we build in Melbourne and beyond. Here's how we work.
We've designed our terms to be as clear as our digital strategies. No fine print, just fair play.
1. Introduction
Welcome to Petal Pixel. By accessing our digital marketing services, you're agreeing to be bound by these terms. We aren't just here to tick boxes; we're here to ensure our mutual success is protected by clear boundaries.
2. Service Delivery
Our team at Petal Pixel commits to delivering high-quality web design, SEO, and content creation as outlined in your specific project proposal. Does your current strategy meet these standards? We ensure ours always does.
We operate on a 30-day billing cycle for ongoing retainers. For project-based work, a 50% deposit is required before we kick off the creative engine.
3. Intellectual Property
Once final payment is received, the keys are yours. All custom code, designs, and content created specifically for your brand remain your property. We'll keep the right to showcase the stunning results in our portfolio—unless you'd prefer we don't.
Data Protection
We take your data seriously. Petal Pixel complies with Australian Privacy Principles to ensure your business information stays exactly where it belongs: secure.
4. Client Responsibilities
Success is a two-way street. To hit those SEO targets, we'll need timely feedback and access to necessary platforms. We're fast, but we're even faster when we're in sync.
5. Termination
While we'd hate to see you go, our contracts can be terminated with 30 days' written notice. We believe our results will keep you stay, not our fine print.
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Last updated: October 24, 2023